Terms of Service

1. Acceptance of Terms

By accessing or using FaxLock...

2. Description of Service

FaxLock provides a pay-per-fax service...

• No account registration is required...
• We support PDF documents up to 50MB...
• Delivery is attempted to the fax number...
• Transmission success depends on recipient line quality...

We reserve the right to modify...

3. Payments & Refunds

All payments are processed securely...

You are responsible for ensuring...

4. Acceptable Use Policy

You agree not to use FaxLock to send...

• Illegal, fraudulent, deceptive, or harmful...
• Spam, unsolicited commercial messages...
• Infringing on intellectual property rights...
• Defamatory, obscene, harassing, or threatening
• Containing malicious software, viruses...
• In violation of any applicable telecommunications...

We reserve the right to refuse service...

5. Document Security & Privacy

We take the security of your documents seriously:

• Documents are encrypted with AES-256...
• Uploaded files are automatically deleted...
• We do not retain copies of your documents...
• We do not sell, rent, or share your documents...

For more details on how we handle data...

6. Limitation of Liability

FaxLock is provided on an "as is"...

We are not liable for:

• Transmission failures caused by recipient line issues...
• Errors or inaccuracies in the content you transmit
• Loss of data, profits, or business interruption...
• Any indirect, incidental, special, consequential...

Our total liability to you for any claim...

7. Changes to Terms

We may update these Terms of Service...

Your continued use of the service...

8. Governing Law

These Terms shall be governed...

9. Severability

If any provision of these Terms...

10. Contact

If you have any questions...

Email: support@faxlock.com — Response time: 24–48 hours.

11. SMS Terms and Conditions

1. Program Description

FaxLock offers an SMS notification service. When you send a fax through our platform, you have the option to provide your mobile number to receive automated delivery notifications. These messages will inform you whether your fax was successfully delivered or if it failed.

2. Message Frequency

Message frequency varies based on the number of faxes you send and request notifications for.

3. Costs

Message and data rates may apply for any messages sent to you from us and to us from you. You should check with your wireless provider for details of your text and data plans.

4. Opt-Out Instructions

You can cancel the SMS service at any time. Just text STOP to the number you received messages from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

5. Help Instructions

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@faxlock.com or by visiting https://app.faxlock.com/.

6. Carrier Liability

Carriers are not liable for delayed or undelivered messages.