Refund Policy

Last updated: October 18, 2026

This Refund Policy applies to all services provided by STRAVUS LLC (dba FaxLock).

1. Pay-Per-Fax Orders

We want you to be completely satisfied with our service. Because fax transmissions incur immediate third-party costs, our refund policy is as follows:

• Failed Transmissions: If your fax fails to deliver for any reason (e.g., busy line, invalid number, network error), the charge will be automatically refunded to your original payment method within 5-10 business days.
• Successful Transmissions: Once a fax is successfully delivered (confirmed by our carrier), the charge is non-refundable. If you sent the wrong document or dialed the wrong number, we cannot issue a refund after delivery.

2. Subscription Plans (B2B)

For our monthly subscription plans:

• Subscriptions are billed in advance on a monthly basis.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle.
• We do not offer prorated refunds for partial months or unused pages.

3. Credit Packs

Prepaid credit packs are non-refundable once purchased. However, if you experience a technical issue that prevents you from using your credits, please contact us.

4. How to Request a Refund

If you believe you are entitled to a refund that was not automatically processed, please contact us within 14 days of the transaction at support@faxlock.com. Include your fax reference number and a brief explanation.

5. Chargebacks

If you initiate a chargeback with your bank or credit card company without first contacting us, we reserve the right to suspend your account pending the outcome of the dispute.

6. Contact

STRAVUS LLC
30 N Gould St #65440
Sheridan, WY 82801, USA
Email: support@faxlock.com

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